Grievance Redressal

Last updated 14 August 2026

In accordance with the Digital Personal Data Protection Act, 2023 (DPDP) and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules,SoftwareWale has designated a Grievance Redressal mechanism for handling privacy concerns, data access requests, and user grievances.

1. Grievance Officer details

School administrators and data principals may direct their grievances or data-related inquiries to the Grievance Officer:

2. How to submit a grievance

To ensure prompt investigation, please include the following details in your communication:

• Your full name and the name of the school / institution registered on the Service.
• The registered Google email address used to access your administrator account.
• A clear description of your grievance or the specific data right you wish to exercise (e.g. data correction, erasure, or access).
• Any relevant screenshots or supporting details.

3. Resolution process & timelines

Upon receiving your grievance, our team will:

1. Acknowledge receipt of your request via email within 24 hours.
2. Review and verify the administrator authorization and institution ownership.
3. Investigate the issue and implement remedial action or provide a written response within 2 working days (and no later than 15 calendar days).

4. Escalation

If you are unsatisfied with our resolution, you have the right to file a complaint before the Data Protection Board of India under the DPDP Act, 2023.