Refund & Cancellation Policy

Last updated 13 August 2026

This policy applies to subscriptions to the SoftwareWale Timetable Planner, operated by SoftwareWale.

1. Try it before you pay

Every institution gets 45 days free, with every feature available and no card required. We would much rather you found out during the trial that the Service does not suit your school than pay and ask for a refund.

A school within the free plan — up to 15 teachers and 8 classes — never has to pay at all, and never has to ask for a refund for the same reason. Building, generating, publishing and printing your timetable stay free for ever at that size.

2. How to cancel

Two ways, both of which take effect immediately:

• In the product: open Billing from the account menu and click Cancel subscription. You will be asked to confirm.
• By email: write to hello@softwarewale.in from the address on the account. We will action it within 2 working days and confirm by reply.

Cancelling stops all future charges and cancels the recurring mandate. You do not need to contact your bank separately.

3. When access ends after you cancel

At the end of the period you have already paid for — not immediately. If you are on the monthly plan and cancel on the 10th of a month whose period runs to the 28th, you keep full access until the 28th. If you are on the annual plan, you keep full access until the anniversary of your payment.

After that the account becomes view-only: you can sign in and read everything, but you cannot edit, generate, publish, export or create new versions.

4. Refunds

Within 7 days of your first payment

Full refund, no questions asked. If you subscribe and decide within seven days that it is not right for your school, email us and we will refund the whole amount — ₹299 or ₹1,999 as applicable.

After 7 days

• Monthly plan — we do not refund part-used months. Cancel instead, and you keep access to the end of the month you paid for.
• Annual plan — if you cancel more than seven days in, we refund the unused whole months remaining, on request. For example, cancelling four months into an annual subscription refunds eight twelfths of ₹1,999, which is ₹1,332.67. The month in progress is not refunded.

If we are at fault

If the Service is unavailable for an extended period, or a defect on our side prevents you using it, we will refund the affected period in full whether or not you cancel. You do not need to argue for this — tell us what happened and we will look at the logs.

What is not refunded

• Periods you had full access to and simply did not use.
• The part-month in progress on an annual cancellation.
• Accounts suspended for a breach of the acceptable use section of the Terms of Service.

5. How a refund is paid and how long it takes

Refunds are returned through Razorpay to the original payment method — the same card or UPI account you paid from. We cannot refund to a different account.

We initiate the refund within 2 working days of agreeing it. After that it typically takes 5 to 7 working days to appear on your statement, depending on your bank. We will send you the refund reference when it is initiated so you can trace it.

6. If a payment fails

A failed renewal is not a cancellation. You get a 7-day grace period during which everything keeps working, and we tell you inside the product that payment failed and what to do about it. If it is still unpaid at the end of that, the account becomes view-only. Nothing is deleted and you can restart the subscription at any time.

7. What happens to your data

We do not delete your timetables when you cancel. A view-only account keeps everything, and resubscribing restores full access to the same data.

If you want your data removed, ask us and we will delete it — see the Privacy Policy. That is irreversible, so export anything you need first. Exports are available for as long as your subscription is active, which is a good reason to export before cancelling rather than after.

8. Prices and tax

₹299 per month or ₹1,999 per year. SoftwareWale is not registered under GST, so no tax is added and none is shown on invoices. The price you see is the total amount charged.

9. Contact

Any question about a charge, a cancellation or a refund: hello@softwarewale.in. We reply within 2 working days.